Family Engagement Manager

Reports to – Director, Program Partnerships & Operations 

Organization Overview

Baby2Baby is a national non-profit organization that provides children living in poverty with diapers, formula, clothing, and the basic necessities that every child deserves, serving more than one million children across all 50 states every year. Over the past 13 years, Baby2Baby has distributed over 450 million items– more than any organization of its kind – to children in homeless shelters, domestic violence programs, foster care agencies, hospitals and school districts as well as children who have lost everything in the wake of disaster. Baby2Baby was recognized as the #1 non-profit on Fast Company’s World’s Most Innovative Companies List and named by TIME Magazine as one of 2023’s most influential companies.

Position Overview

Reporting to the Director, Program Partnerships & Operations, with a dotted line to the Chief Marketing Officer, the Family Engagement Manager will be responsible for identifying and engaging families who have received support from Baby2Baby, collecting their stories, and sharing them in compelling ways to support our fundraising, outreach, and advocacy efforts.  The ideal candidate will have experience in nonprofit marketing and a deep understanding of how personal stories can drive donor engagement and support and help ensure that our mission resonates with our community, donors, and supporters.

The Family Engagement Manager will work Monday-Friday. This includes 3-5 days in office (5830 W. Jefferson Boulevard Los Angeles, CA 90016) and the other days working from home. May include weekend hours as well. There may be travel throughout the United States as needed.

Duties and Responsibilities 

  • Identifies and builds relationships with Baby2Baby’s partner organizations, as well as families who have received diapers and other essential items from Baby2Baby.
  • Creates a safe, supportive environment where families feel comfortable sharing their stories of hardship and how the organization’s support has improved their lives.
  • Interviews families, capturing their experiences in a sensitive and respectful manner.
  • Develops compelling narratives that illustrate the impact of our work on families in our program.
  • Ensures stories highlight the connection between the services provided and the improvement in families’ quality of life.
  • Works in tandem with our Marketing team on shoot days, staying with families on set for the duration of the shoots.
  • Organizes and maintains a library of family stories, contacts, and testimonials, for easy access and future use in reports and content moments.
  • Travels nationally throughout the year to nurture relationships with partners and families. This includes traveling with our Disaster Relief team to meet with families affected by hurricanes, wildfires, and more.
  • Ensures all stories and media content respect the privacy, dignity, and confidentiality of the families involved. Secures necessary permissions and follow organizational guidelines for sharing personal information.

Required Qualifications 

  • Bachelor’s degree required.
  • Minimum 4-6 years of experience in marketing, communications, development or a similar field, ideally within a nonprofit setting. Experience collecting and sharing personal stories for fundraising, advocacy, or awareness campaigns is a plus.
  • Demonstrated experience working with vulnerable populations and an understanding of how to approach sensitive topics with care and empathy.
  • Ability to establish trust and rapport with individuals and families from diverse backgrounds. Comfortable building long-term relationships and engaging with the community.
  • Ability to travel nationally to member organizations, as needed.
  • Proven abilities in multi-tasking and problem-solving.
  • Organized with strong attention to follow up, and able to work in a team environment.
  • Strong interpersonal skills and results oriented.
  • Ability to work under pressure and meet deadlines.
  • Excellent communication skills (both written and oral).
  • Proficient in Microsoft Office, including Word, Excel, PowerPoint, etc.
  • Dedication to Baby2Baby’s mission.
  • Spanish speaking.

Salary

This role’s salary range is between $55-$70k. Actual salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.

Other

Baby2Baby is an Equal Opportunity Employer and is committed to fostering diversity within its staff. We have made diverse thinking a priority in order to keep our organization in touch with the needs of families in our program and to help hold us accountable to those we serve. Our organization strives for diversity, from the children we serve to our board and staff, not only in race, age, ethnicity, sexual orientation, disability, and religion but also in cultural background and life experiences.